While restaurants and guesthouses are judged based on the quality of their service, it is based on customer reviews that reputations are either built or tarnished. Therefore, guesthouse businesses should focus on ensuring the comfort and satisfaction of their clients.
1.Consider special groups
A majority of guesthouse businesses target the average client. They forget to factor in special groups such as the elderly and the disabled. That provides a niche that your business may exploit. Make your guesthouse suitable for everyone’s needs. Heavenly Walk In Tubs suggests providing walk-in bathtubs for the elderly. Such a simple acquisition gives your business an edge over your competitors. It is likely that a senior citizen or a person that is in the company of another will suggest spending a night at your guesthouse before considering other possibilities.
2. Ensure good customer service
In any service industry, customer service is a vital determinant of success. It is even more important when running a guesthouse business. Your employees should ensure that all customers are satisfied and comfortable. Good customer service is a guarantee for repeat customers. Similarly, substandard customer service may get you blacklisted. With the current hotel and guesthouse review websites, a five-star rating is likely to win you a new client.
3. Provide customized packages
Custom packages have become a major trend in the hospitality industry. That is because they encourage guests to spend more, which increases a business’s revenues. When running a guesthouse business, consider providing well-tailored consumption packages to your clients. A common example is the bed and breakfast package. Clients are required to pay a fixed fee that they will find to be lower than having to purchase individual services separately.
As a guesthouse manager, you want your clients to suddenly think of your guesthouse whenever they need to spend a night around your location. You also want them to recommend your business to their friends that may need a guesthouse. It is only good customer service that can guarantee you that.