U.S. retailers have used different approaches for preventing fraudulent and abusive product returns, including simple strategies and modern software.
For instance, Amazon’s tie-up with a clothing service provides customers with different options for their purchases. A person would return the items after choosing their desired item from the given options, which is better than processing refunds and paying for shipping fees.
A return-to-vendor service like ReverseLogix is just one way for retailers to manage the risk of incurring unwanted expenses while making sure that customers remain satisfied. It can be difficult to prioritize both since more people now look at free shipping as their deciding factor for buying something.
However, retailers can solve this problem by consulting a logistics company about the proper handling of returned merchandise. The importance of an excellent reverse logistics strategy is evident whether you run your business from a website or physical store, especially since the holiday season is only a few weeks away.
Clothes will account for the biggest share of the anticipated $9 billion purchases for this year’s Halloween, according to the National Retail Federation. Since clothing is arguably the most-returned item, it only makes sense for retailers to find out the factors that cause customers to request a refund or exchange.
The NRF said that costume sales would reach more than $3 billion. It even includes household pets, particularly among 31.2 million owners between 25 and 34 years old. Based on these figures, consumer spending might continue during the Thanksgiving weekend and the days leading to Christmas.
When choosing a new strategy for handling returned merchandise, it’s always important to determine if this aligns with your store policies. You shouldn’t risk wanting to save money at the expense of driving away new or old customers.